After sales
Service and spare parts
We maintain what we sell, carry genuine parts for it, and service equipment from other suppliers on the same terms.
RMC
Routine maintenance
Scheduled servicing to a fixed programme. Labour and attendance; parts quoted as required.
Super SP-RMC
Routine maintenance with parts
The same programme with consumables and wear parts included, for a known annual running cost.
AMP
Annual maintenance program
Full cover for the year, priced against the machine and its duty cycle.
How requests are handled
- Request received. By helpline, WhatsApp or the service form, quoting the machine and the fault.
- Triage before attendance. The fault is diagnosed on report, so the engineer arrives with the correct parts.
- Attendance and repair. Genuine parts fitted and verified, with the work recorded against the machine.
- Post-service inspection. A follow-up confirms the repair has held and identifies emerging wear.
Frequently asked questions
Do you service equipment that Eurotecks did not supply?
Yes. Our engineers support equipment purchased elsewhere on the same terms as our own, subject to parts availability for the model concerned.
Are the spare parts genuine?
Parts are sourced from authorised suppliers and the original manufacturers, verified on receipt against the specification, and supplied with documentation covering their origin and compliance.
How quickly will an engineer attend?
Response times are agreed in your service plan and set against the criticality of the equipment. Faults are triaged when reported, and those that cannot wait for the next scheduled visit are escalated to a response team.
What does a service plan include?
Every plan covers scheduled inspection and servicing to a defined procedure, with the work recorded against the machine. Consumables, wear parts and annual cover are included at the higher levels. Exact scope is confirmed per machine at the point of quotation.
Where do you operate?
Across the Kingdom. Our offices are in Dammam, Riyadh and Jeddah, and we serve customers in Yanbu and Tabuk as well.
Do you train our operators?
Yes. Operator training is delivered on the machine your team runs. A significant proportion of premature wear originates in operating practice rather than in the equipment itself, and training addresses it directly.